jet77 Privacy Policy

jet77 operates an internationally licensed online gambling platform accessible at jet77.cam, offering sports betting, live casino, slot games, and togel (Indonesia's traditional numbers lottery). In the course of providing these services, jet77 collects and processes personal data relating to Members and website visitors. This Privacy Policy describes those practices in full.

jet77 is committed to handling personal data with transparency, integrity, and in compliance with applicable international data-protection standards. We apply the principles of data minimisation, purpose limitation, storage limitation, accuracy, integrity, and confidentiality across all data-processing activities.

This Policy applies to all personal data collected through the jet77 website, mobile web platform, customer support channels (live chat, email, and WhatsApp display number), and any other touchpoint through which jet77 interacts with Members or prospective Members — with particular reference to our primary audience in Jakarta, Surabaya, Bandung, Medan, Bali, Yogyakarta, and throughout Indonesia.

The data controller responsible for your personal data is the jet77 Group, which owns and operates the jet77 platform at jet77.cam. As data controller, jet77 determines the purposes and means of processing your personal data.

For all data-related enquiries, rights requests, or complaints, please contact jet77's designated Data Protection Officer (DPO) at [email protected], clearly marking your subject line "Privacy / Data Request — [your Member username or registered email]". All privacy-related correspondence will be acknowledged within 5 business days and resolved within 30 days of receipt.

jet77 collects the following categories of personal data, depending on the nature of your interaction with the platform:

jet77 collects personal data through the following means:

• Direct interactions: Data you provide when registering an Account, completing KYC, making a deposit or withdrawal, contacting customer support, or updating your Account settings.
• Automated technical collection: When you visit jet77.cam, our servers and analytics tools automatically log Technical Data and Usage Data via cookies, web beacons, server logs, and similar tracking technologies. See Clause 11 (Cookies & Tracking) for full details.
• Identity verification providers: Where jet77 uses a third-party KYC or identity-verification service, that provider may return enriched data (e.g., document authenticity score, PEP/sanctions match status) to jet77 in connection with your verification request.
• Payment service providers: When you initiate a deposit or withdrawal through a supported Indonesian bank or e-wallet, the payment processor shares transaction confirmation data with jet77 to match and reconcile your Account balance.
• Fraud-prevention and AML partners: jet77 may receive risk-score data or alert flags from specialised anti-fraud and anti-money-laundering (AML) screening services as part of its obligations to maintain a safe and compliant platform.
• Publicly available sources: In certain enhanced due-diligence scenarios, jet77 may cross-reference publicly available information (for example, politically exposed persons (PEP) lists, sanctions registers, or adverse media sources) to meet its international compliance obligations.

jet77 processes your personal data only for the specific, documented purposes set out below. We do not use your data for any purpose incompatible with those stated here without first obtaining your consent or establishing a new lawful basis.

jet77 relies on the following lawful bases for processing personal data:

• Contractual necessity: Processing required to register your Account, verify your identity, process payments, and deliver the gambling services you have requested — all of which are necessary to perform our contract with you.
• Legal obligation: Processing required to comply with applicable international anti-money-laundering (AML), counter-terrorist financing (CTF), and know-your-customer (KYC) regulations imposed by our licensing authority.
• Legitimate interests: Processing carried out to detect and prevent fraud, protect the security and integrity of the jet77 platform, conduct platform analytics to improve our services, and manage our business operations — provided such interests are not overridden by your data-protection rights.
• Consent: Sending promotional communications (email newsletters, bonus announcements, seasonal promotions aligned with Ramadhan, Idul Fitri, and other Indonesian cultural events) where you have explicitly opted in. You may withdraw consent at any time via your Account settings or by contacting support.

jet77 does not sell, rent, or trade your personal data to any third party. We share personal data only in the following limited circumstances:

• Payment processors: Indonesian bank transfer facilitators and e-wallet processors (for OVO, DANA, GoPay, ShopeePay, LinkAja, and supported bank channels) receive the minimum data required to execute and confirm your transaction.
• KYC and identity verification providers: Third-party services engaged to verify the authenticity of identity documents and screen against PEP and sanctions lists receive Identity Data and Verification Document Data solely for verification purposes.
• Fraud prevention and AML screening services: Specialist providers receive hashed or partial data sets necessary to produce risk scores and flag suspicious activity patterns. Full personal data is not shared beyond what is strictly necessary.
• Game studios and RNG certification labs: Providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, and Pocket Games Soft receive anonymised session identifiers to facilitate game delivery and RTP auditing. They do not receive personally identifiable information.
• IT infrastructure and cloud service providers: Hosting, database, and security providers that support the jet77 platform operate under strict data-processing agreements and are bound by confidentiality obligations.
• Legal and regulatory authorities: Where required by a legally binding order, court direction, or request from a competent regulatory or law-enforcement authority, jet77 will disclose the minimum personal data required to comply with that obligation.
• Corporate transactions: In the event of a merger, acquisition, or sale of substantially all assets of the jet77 Group, personal data may be transferred to the acquiring entity as part of that transaction, subject to equivalent privacy protections being maintained.

As an internationally licensed platform, jet77 may transfer your personal data to third-party service providers or group entities located outside Indonesia. Where such transfers occur, jet77 ensures that appropriate safeguards are in place to protect your data to a standard at least equivalent to that required by internationally recognised data-protection principles, including:

• Standard contractual clauses (SCCs) or equivalent contractual protections included in data-processing agreements with all receiving parties.
• Transfer to recipients in jurisdictions that offer an adequate level of data protection as assessed by the applicable licensing authority.
• Binding corporate rules (BCRs) where personal data is transferred between jet77 Group entities.

By accepting this Privacy Policy and using the jet77 platform, you acknowledge and consent to the transfer of your personal data to jurisdictions outside Indonesia for the purposes described in this Policy, subject to the safeguards stated above.

jet77 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or to comply with applicable legal, regulatory, or contractual obligations. The following standard retention periods apply:

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with jet77's data-disposal procedures. Anonymised, aggregated data (which can no longer identify you) may be retained indefinitely for statistical and product-improvement purposes.

jet77 implements a layered, defence-in-depth approach to protecting your personal data. The following technical and organisational measures are in place:

• 256-bit TLS encryption: All data transmitted between your browser or mobile device and the jet77 platform is encrypted in transit using TLS 1.2 or higher. This protects your login credentials, financial data, and personal information from interception.
• Encrypted data storage: Sensitive personal data — including KYC documents and financial identifiers — is stored in encrypted form at rest, using AES-256 encryption on hardened servers.
• Access controls: Internal access to Member personal data is restricted on a strict need-to-know basis. All staff members with data access are subject to background screening, confidentiality agreements, and role-based access controls.
• Multi-factor authentication (MFA): MFA is available to all Members via Account security settings and is mandatory for all internal jet77 staff accessing production systems containing personal data.
• Intrusion detection and monitoring: jet77's infrastructure is monitored 24/7 by automated intrusion-detection systems (IDS) and a dedicated security operations team. Anomalous access patterns trigger automated alerts and manual review.
• Third-party security audits: jet77 commissions periodic independent penetration testing and vulnerability assessments of its platform. Critical findings are remediated according to a documented patch-management process.
• Data breach response: In the event of a confirmed personal data breach that poses a risk to affected individuals, jet77 will notify the relevant supervisory authority and, where required, affected Members without undue delay and within the timeframe required by applicable law.

jet77 uses cookies and similar tracking technologies to operate the platform, improve user experience, and support fraud detection. The following cookie categories are in use:

You may manage your cookie preferences through your browser settings. Please note that disabling strictly necessary or fraud-detection cookies may prevent you from accessing your Account or using certain platform features. jet77 does not use third-party advertising cookies or retargeting pixels.

Subject to applicable law and certain limited exceptions, you have the following rights in relation to your personal data held by jet77. To exercise any of these rights, contact the jet77 DPO at [email protected] with the subject line "Data Rights Request":

The jet77 platform is strictly intended for adults aged 21 years or older. jet77 does not knowingly collect or process personal data from individuals under the age of 21. Age verification is a mandatory step in the registration and KYC process.

If jet77 becomes aware that it has inadvertently collected personal data from a person under 21, that data will be deleted immediately, the associated Account will be permanently closed, and any funds held in that Account will be handled in accordance with applicable legal requirements. If you believe that a minor has registered an Account on jet77, please contact [email protected] immediately.

The jet77 platform may, in limited contexts, reference the names or services of third parties such as BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay, Pragmatic Play, Evolution Gaming, and similar partners. References to these third parties are for informational and operational purposes only.

jet77 is not responsible for the privacy practices, data-handling policies, or content of any third-party platform, website, or service. If you access any third-party service in connection with your use of jet77 (for example, your bank's internet banking portal to initiate a deposit), you do so under the privacy terms of that third party. jet77 strongly recommends reviewing the privacy policy of any third-party service you use.

jet77 reserves the right to update this Privacy Policy at any time to reflect changes in our data-processing practices, applicable law, or the structure of the jet77 platform. When material changes are made, jet77 will notify active Members via the email address registered on their Account and/or a prominent notice on the platform, at least 14 days before the changes take effect.

The "Effective Date" displayed at the top of this Policy will be updated with each revision. Continued use of the jet77 platform after the effective date of an amended Policy constitutes acceptance of the updated terms. If you do not accept the amended Policy, you must stop using the platform and request Account closure before the changes take effect.

Minor amendments — such as typographical corrections, clarifications of existing practices, or updates required to reflect changes in our service providers — may be made with immediate effect without advance notice.

For all privacy-related enquiries, data-rights requests, complaints, or questions about this Privacy Policy, please contact the jet77 Data Protection Officer through the following channels:

• Email (primary): [email protected] — Please use the subject line "Privacy / Data Request". Responses within 5 business days; full resolution within 30 days.
• Live Chat: Available 24 hours a day, 7 days a week via the jet77 platform. Indonesian -speaking support agents are available around the clock.
• WhatsApp (display only): +62 811 0000 7777 — Available 09:00–21:00 WIB for privacy-related queries.
• Email support hours: 09:00–21:00 WIB, Monday through Sunday.

jet77 is committed to resolving all privacy complaints fairly and promptly. If you are not satisfied with our response, you may escalate your complaint to the relevant supervisory authority or data-protection regulator in your jurisdiction.